Why Our Service is Friendly & Hassle-Free (And What Our Northern Roots Have to Do With It)

At GLAS, one of our core values is Caring. For many brands, that's just a word. For us, it’s a principle rooted in our northern Swedish heritage: a practical, no-nonsense approach to doing the right thing.

Life is already full of small obstacles and administrative tasks. We believe our role is to reduce that friction, not add to it. That's why our customer service is designed to be effortless and kind.

A concrete example: when a customer contacts us about a return or a damaged frame, our priority is to make the process simple and human. Instead of sending you through a maze of automated menus and forms, we handle it with a personal conversation. Our return process is designed to be clear and respectful of your time, ensuring a solution is found quickly and without friction. Why? Because we believe that making things easy is the most valuable service we can provide.

This approach comes from a simple belief learned from our northern roots: be authentic, care for people, and don't make things more complicated than they need to be. It’s

At GLAS, caring isn’t a slogan—it’s a mindset shaped by our northern Swedish roots. We believe in simplicity, authenticity, and kindness in everything we do. From customer service to returns, our goal is to make every interaction effortless and human—because truly caring means keeping things clear, honest, and uncomplicated.